Welcome to our store

FAQ

1. What products do you sell?

SialkotFashion.store specializes in beautifully handcrafted crochet products, including bags, wallets, scrunchies, keychains, bottle holders, and other unique handmade accessories.

2. Are your products handmade?

Yes, all our crochet products are carefully handmade with attention to detail. Because each item is handcrafted, slight variations in color, size, or design may occur, making every piece unique.

3. How long does order processing take?

Most orders are processed within 1–3 business days after confirmation. Handmade items may require additional preparation time during busy periods.

4. How long does shipping take?

Estimated delivery times are:

  • Pakistan: 3–7 business days
  • International Orders: 7–21 business days (where available)

Delivery times may vary depending on your location and courier service.

5. How can I track my order?

Once your order is shipped, tracking details will be provided through email, SMS, or WhatsApp (when available).

6. What payment methods do you accept?

We accept available payment methods displayed at checkout, including Cash on Delivery (COD) where applicable and other secure payment options offered by Shopify.

7. Can I cancel my order?

Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

8. Do you offer refunds or replacements?

Yes, we offer refunds or replacements for damaged, defective, or incorrect items. Please contact us within 3 days of receiving your order and provide clear photos for review.

9. Do you accept custom orders?

Custom order availability depends on the product and design requirements. Please contact us before placing an order to discuss customization options.

10. How do I care for crochet products?

To maintain the quality of your crochet items:

  • Hand wash gently with mild detergent.
  • Avoid harsh chemicals and bleach.
  • Air dry flat to maintain shape.
  • Store in a clean, dry place.

11. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Phone: 0370-5765148
Email: ashrafbhalliagp@gmail.com

Our support team will be happy to assist you.

12. Why should I choose SialkotFashion.store?

At SialkotFashion.store, we are dedicated to offering high-quality handmade crochet products that combine craftsmanship, style, and affordability. Every item is made with care to provide our customers with unique and beautiful accessories.

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